Privacy Policy:

California Consumer Privacy Act Notice

Requests Under the CCPA

A California resident has the right to request that we:

Disclose to you the following information covering the 12-month period prior to your request (“Access Request”):

1. The categories of Personal Data we collected about you and the categories of sources from which we collected the Personal Data;
2. The business or commercial purpose for collecting Personal Data about you;
3. The categories of third parties to whom we disclosed Personal Data about you, and the categories of Personal Data disclosed;
4. The specific pieces of Personal Data we collected about you; and Delete Personal Data we collected from you (“Deletion Request”).

If you are a California resident, a business may not discriminate against you for exercising your rights under the CCPA.

Responding to Requests

Privacy and data protection laws, other than the CCPA, apply to much of the Personal Data that we collect, use, and disclose. When these laws apply, Personal Data may be exempt from, or outside the scope of, Access Requests and Deletion Requests. As a result, in some instances, we may decline all or part of an Access Request or Deletion Request related to this Personal Data. This means that we may not provide some or all of this Personal Data when you make an Access Request. Also, we may not delete some or all of this Personal Data when you make a Deletion Request.

How to Make Requests

Under California’s CCPA law, our customers residing in California can request Dennis Carpenter Ford Reproductions not to share their personal information with our third-party partners.  If you are a California resident, you can make a Deletion, Access, or Do Not Sell My Information Request by Clicking Here.

Introduction

Carpenter Industries, Inc. respects each individual’s right to privacy. We value your trust and will collect and use information with good care and common sense.

Part I. Information Collection

We collect information necessary to fulfill your instructions and to continually improve your experience with us. Information is collected when you interact with us on the web, by email, phone, fax, mail, or in person. You share information with us when you create a user account, place an order, save a shipping address, provide payment, create a wish list, purchase gift certificates, sign up for newsletters, or register for promotions.

We collect information that you choose to provide such as name, billing and shipping address, phone and fax numbers, credit card or other payment information, website log-in credentials, and buying preferences. Other information is automatically collected such as IP address, ISP, phone number, time and date, or information showing how users navigate our website. We collect general information that is not personally identifiable such as website traffic, demographics and other forms of location and habit research

To serve website visitors we employ cookies, which are small text files that are saved on a visitor’s computer. Cookies enable us to remember items in your shopping cart or wish lists, deliver customized content, and to better understand site navigation. Our cookies do not have an expiration date. You may choose not to accept cookies; however, you may not be able to take full advantage of our website. Banner and text advertising appear on our website. These spots may collect information on click-throughs, demographics and IP addresses.

Carpenter Industries, Inc. does not actively market to children, and we never knowingly ask a child under the age of 13 to divulge personal information.

Part II. Information Usage

The information collected will be used to complete your transactions with us and to service your account, for example shipping your order or receiving your payment. We will also use information for marketing and research, such as when you save a product as a favorite or enter contests or promotions.

If you register for our newsletters you will receive additional announcements from us about products, services, and special deals. Users may opt out of these newsletters at any time by using the unsubscribe link located at the bottom of our email newsletters.

Demographic data that is not personally identifiable is used to improve your experience with us and to properly direct our marketing and advertising.

We will not share your information with third parties for their marketing purposes, and we do not sell the collected information to anyone. We do contract with reputable companies to provide certain services to fulfill your order and service your account, such as shipping, address verification, tax calculations, distribution of catalogs or emails, market research, advertising, or payment processing. We limit the information shared to only what is necessary to perform their services, and they may only use the information to fulfill those services.

We offer links to other websites. When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours.

Our website offers chats, message boards and other forms of electronic communication. Information posted in these venues becomes public knowledge

Part III. Access to Information

Users may access and update their personal information by logging into our website or contacting our customer support team. You may be required to answer security questions or otherwise confirm your identity before changes are made to your account.

Part IV. Problem Resolution

If problems arise you can contact us by email, phone, fax, mail, or in person. We are committed to resolving disputes as quickly as possible.

Part V. Data Storage and Security

Carpenter Industries, Inc. seeks to limit data collection to what is necessary to fulfill your instructions and to continually improve your experience with us. We protect user information with various security measures including secure servers for primary and backup databases, firewalls, SSL encryption, fraud detection, physical security, policy and procedural safeguards, and other measures. We regularly monitor and test security. We comply with the latest security guidance from the Payment Card Industry.

Part VI. Policy Updates

We reserve the right to make changes to the policy as needed. Your interaction with us, including usage of the website, constitutes your agreement. We will post changes to our privacy policy on our website. We encourage you to review the policy from time to time to be aware of any changes. Our Privacy Policy was last updated on April 19th, 2024.

Part VII. Unsolicited Business Calls and Faxes

Carpenter Industries, Inc. does not accept unsolicited emails, phone calls, or faxes from companies without our express permission. If you have any further questions about privacy or security, please contact us by sending an email to: privacy@dennis-carpenter.com

Part VIII. Cookie Policy

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Click Here for more information about cookie consent in general.

Part IX. Types of Cookies we use

Part X. Hotjar Service

We use Hotjar service in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.